At Named Collective Shop, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Refund & Return Policy below.
Return Eligibility
You may return an item if:
- The item is unused, unworn, and in original condition
- The item has original tags and packaging
- The return request is made within 7 days of receiving your order
Non-Returnable Items
The following items cannot be returned or refunded:
- Used, washed, or damaged items
- Sale or clearance items
- Gift cards
- Items damaged after delivery
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at:
Include:
- Your order number
- Photos of the item
- A brief explanation of the issue
We will review your request and provide a suitable solution.
Refund Process
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
- Original shipping fees are non-refundable.
Order Cancellation
Orders can only be canceled within 24 hours of purchase. After this period, orders may already be processed or shipped.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card company or payment provider
- Contact your bank as processing times may vary
If you still need assistance, email us at:
Contact Us
For any questions regarding returns or refunds, contact us anytime:
Named Collective Shop
Email: [email protected]