At Named Collective Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Exchange Eligibility
You may request an exchange if:
- The item received is damaged, defective, or incorrect
- The item is unused and in original condition
- The item includes original tags and packaging
- The exchange request is made within 7 days of receiving your order
Non-Exchangeable Items
We do not accept exchanges for:
- Used or washed items
- Items damaged after delivery
- Sale or clearance items
- Gift cards
Exchange Process
To request an exchange, please contact us at:
Please include:
- Your order number
- Photos of the item (if damaged or incorrect)
- Reason for exchange
Our support team will review your request and provide further instructions.
Exchange Shipping
- Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
- Original shipping charges are non-refundable.
Processing Time
Once we receive and inspect the returned item, exchanges are typically processed within 3–7 business days.
Important Notes
- Exchanges are subject to product availability.
- If the requested item is unavailable, we may offer a replacement or store credit.
Contact Us
If you have any questions regarding our Exchange Policy, contact us anytime:
Named Collective Shop
Email: [email protected]